Exchanges and returns
It may happen that the purchase ordered from us does not meet your expectations. You have a cooling-off period of 14 days to return the product without giving reasons, starting on the day of receipt of the product. You have 14 days from the time of the return notification to return the product. The product can only be returned unused and, if possible, in the original packaging. The return costs for returning the order are at your expense. We will credit the amount within 14 days. You must use the returns form. To avoid miscommunication, we kindly request that you also contact us.
Poptiek.nl (hereinafter referred to as: we/us) will reimburse your payment, including any delivery costs charged by us for the returned product, if the entire order is returned, immediately but within 14 days following the day on which you inform us of the revocation. Unless we offer to collect the product ourselves, we may wait with reimbursement until we have received the product or until you demonstrate that you have returned the product, whichever is the earlier.
We will use the same payment method that you used for the refund, unless you agree to another method. The refund is free of charge for you. If you have chosen a more expensive method of delivery than the cheapest standard delivery, we do not have to reimburse the additional costs for the more expensive method. If you have indicated that you want to pay afterwards with Billink and you have not yet paid, the payment will be canceled by Billink.
When exchanging a product for another product in the Poptiek range, we will ship the new product to you free of charge. Any additional or reduced costs will of course be settled.
You can send the return shipment to:
Poptiek.nl
Sydwende 61
9204 KC Drachten
mentioning your name, order number and, if applicable, what you want to exchange the product for.